What do I do if the delivered load weighs significantly less than what was invoiced?
Short answer: Document the discrepancy immediately with photos and, ideally, an independent reweigh before accepting delivery or signing anything confirming receipt, then raise it with the seller with that evidence — the earlier and more thoroughly you document it, the stronger your position if it becomes a formal dispute.
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Browse Listings →Why timing matters so much
Once you’ve signed for delivery, moved the material, or mixed it with other stock, it becomes much harder to prove the shortfall wasn’t something that happened after you took possession. A reweigh at the point of delivery, before you sign anything, is the strongest evidence you can get.
What to check before assuming bad faith
Confirm the weighing method matches what was agreed — gross vs net, whether packaging weight was accounted for — and check whether the discrepancy could be explained by moisture loss in transit for genuinely moisture-sensitive material. Not every shortfall is deliberate.
How to escalate
If the shortfall is genuine and unexplained, present the documented discrepancy to the seller and ask for a resolution — a price adjustment, replacement material, or partial refund — before escalating to a formal dispute process if the platform you used has one.
How ScrapTrade Makes This Easier
Raising a documented weight discrepancy through ScrapTrade’s dispute process, rather than only messaging the seller directly, creates a record that both sides can refer back to if it isn’t resolved quickly.
Ready to source scrap without the guesswork? ScrapTrade connects you with verified sellers, escrow-protected payments, and transparent weighing.
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